Covid-19: Hospital challenges
In the last 10 months, I think, the entire industry has gone through a churn. The entire workflow has changed for hospitals in terms of how the organizations have been functioning across the board, not only in the South but also across the globe. Every organization has changed the workflow of their own systems in the last 10 months. Now, I think, the challenges what we pose together today is how to get back to the pre- Covid era in terms of our occupancies, our OP numbers and footfalls.
People are still sceptical, coming to hospitals. But if I see in the last 4 months, the numbers are gradually coming up from December Onwards .The OP numbers have gone up, our numbers are almost 80 percent of our pre-covid numbers, as well as the outpatient is concerned, our occupancy has almost reached 60/70 percent of the pre-covid numbers, so that is also a good sign.
All the major surgeries have started to happen, and, all supra major surgeries, complex brain tumors, all of them have started happening in the hospitals now. So that’s a great sign. One of the major changes which has to take place pre, post-covid is to have the transplant work to pick up in a large scale in India, which is still lagging behind, as I feel because you know still donations are not happening to the extent which is capable across the across India, There is still some gap which has to be covered up, hopefully, with the vaccinations happening in a rampant pace across India, I am sure that will also catch across India. And everything gets normal from the first quarter of the coming financial year.
Vaccination in TN
Covid vaccination across India, everybody has been with breath in terms of getting the vaccination done. As, announced by the Prime minister of India, it’s been rolled out across the entire health system as well. As the phase 1, as the government has announced, we have also complied to the norm, it was only for the healthcare workers. So we finished that course and now it is applicable to 60 and above and 45 and above with co-morbidities, actually.
So we are actually complying with the government and going ahead and doing whatever is needed, so that’s one big jump which is giving confidence to all the patients and the customers across the city, in Tamil Nadu to come back to the hospitals as well and get treatment done.
So, the government is doing a fantastic job, covering up a larger population, especially, the susceptible subset of patients who should get vaccinated at this stage, actually.
MGM managing vaccinations
At MGM, we started off with a vaccination programme from when the government announced it. And, we were first allowed to do it for our own staff and members who are healthcare workers. Post that when it opened up for the general public, I think, we anticipated a very dull response, but,I think, contrary to our expectations, I think people were just flocking this place. We got almost 20,000 people, you know, coming and subscribing for our initiative, in fact as an organization we have actually registered a campaign which we started off to support the government of India initiative as the largest vaccination drive from our side. Under which, we actually got a lot of people calling us for vaccination and in the last 2-4 weeks, ever since we started the vaccination for the general public, we have seen almost 500/600 people being vaccinated on a daily basis in the hospital, which is a good number considering what we thought was, it would be just maybe in 100s, people might come. But every day, yesterday we almost completed 900 people vaccinated in the hospital. So, that shows the kind of enthusiasm, everybody is participating and supporting the cause of stopping this spread of coronavirus, I think so.
MGM Healthcare delivery
Who has thought through this entire concept of delivering healthcare with a difference what we mean is customer service, what we want to deliver is high technology driven healthcare and we want to give cutting edge medical science to be the forefront so that people deserve what they do get.
This is the only hospital today, in India that can do all kinds of solid organ transplant under one roof. It has got probably all the subspecialties and specialties under one roof. This has been envisaged as a facility which can actually deliver some of the best clinical services under one roof. That is actually the purpose with which the hospital and the organization is built.
Our objective at a large scale is to become like a tertiary referral center for the entire India, actually. Some of our programmes that we run in the hospital are of national importance and also at an international repute. So, we get referrals, people coming from all across India and abroad, and coming and availing services listed.
At MGM, we are very proud about the fact that we in a smallest possible time frame, in the last 18 months, we could make one of the largest heart and lung programme, one of the largest mechanical circulatory device programme and also an ECMO programme, which is 15 beds which is again, one of the biggest programmes in India.