What made you think of a venture in pet healthcare industry?
We believe that the happiness of the animals are based on two elements. One is the health care. The other side is lifestyle, so it’s a combination. But if you talk about the health care side, we see many urgent issues in India. So that’s why we stepped into this veterinary industry. If you talk about urgency in India, one can compare the number of beds in India with Japan, one doctor has to take care of around 7000 in India, But in Japan, it’s around 1100. So, there is a huge demand and supply gap. To fill this gap, we cannot immediately increase the number of universities which produce doctors. So, we need to find a different option to fill this huge gap, because if you talk about the number of pets in India, it’s around 23 million and the average growth rate is almost around 11 percent per year. But the number of doctors cannot meet that number. So that’s why we felt that we need to bring a change.
What is the market size of pet healthcare in India?
We can say it’s an emerging stage in India that we should think about the history of the small animal practices in India, I think it’s that we have a long history, actually. If you talk about a larger animal. Yes. It has some strength, but if you talk about a small animal practices, I mean, still a lot of improvement needs to be done in this country.
How has the pandemic impacted the pet healthcare industry and what shift in consumer trends are observing?
Apparently, people stop going outside that directly affect the health of hospitals and clinics. Some reports say that many hospitals have seen a drop in their sales. It’s around 10 percent to 20 percent. But this is essential anyways. So if your pet falls sick, you need to go to a hospital anyways. So, compared with other industries like restaurants or trouble tourism, we get less damage. But still there was an impact. And the good side is, so many clinics and the hospitals, especially in developed countries, started new initiatives, which means they started using technology. They started providing telemedicine, providing 24 hour consultation services. So, the way the relationship between the vet, veterinary doctor and the owners has been changed after the covid-19.
What services are offered by DCC animal hospital ?
Our hospital is customer oriented, client-oriented. The most important thing we believe is transparency. The second is accountability and the last part is great customer experiences. First, we are focusing on evidence-based medicine. That means we are not simply only relying on one doctor’s experience, but also relying on some evidences. That’s why you can explain the task needs to your customers clients and you won’t get any complaints about it.
How important is preventive healthcare for pets in Japan?
In Japan, there are around 20 million pets and people, around 20 percent of people have their own pets, they use very valid veterinary hospital four to five times in a year and do the same preventive care, which means vaccination for deworming, etc. And plus, when their pets fall sick again, they visit the hospital. So, they usually spend the average spend for owner is around 30000 INR. So that’s the Japanese market situation today.
What issues do you think are currently plaguing the Indian veterinary market? How does India compare in terms of veterinary services on a global scale?
We are heavily focusing on the education. To create a good, well equipped hospital, if you have money, you can do it immediately, but education takes time. And we have a veterinary advisory board outside of India. And the one famous doctor, Dr. Terry Fosun in the US is our adviser. And we are developing the training programs with her and we are providing the training based on that program. So, in that course, we are teaching doctors like focusing on the diagnosis. To summarize it, so we are trying to level up the standards of the veterinary care in India.
What are your thoughts about simplifying veterinary for pet parents?
We have developed in-house software for internal use and one for our client use. The internal one is for a doctor who can make a history, though, which usually called EHR in the market, electronic health record, so that the doctors can share the information immediately. If you go to the Gateway Clinic, if you go to the Google, every day is consolidated and shared. So, for the client side, we are providing the one at future, which allows them to make a booking and they can check their pet’s health, past health history and payment history, many things. So, these are new initiative in this industry. But that really, I mean, if you talk about the other industry, like the food or for those kinds of B2C services, many things are digitalized. By using the smartphone to track those everyday data will be good enough.
Going forward, are their plans to scale-up your presence in India?
We don’t have immediate expansion plans, because we already opened one hospital in the U.K., two in Delhi and the other one in Gurgaon. The ground hospital is around four thousand three hundred fifteen square feet and the number of doctors is around seven to ten. We are trying to hire more doctors and to train them. The hospital is equipped with the X-ray machine, with D-R system and ultrasound machine and other testing machine and many other small equipments. But in future, definitely, we would like to expand our business in India, but we haven’t decided where to expand it. Maybe it’s in Jaipur or Chandigarh, which is a nearer city for us, but at the same time we are considering the Bombay or Bangalore as well.